A Slice of Customer Service Heaven
Tell the fine folks of Medina you’re looking for hidden gems that make their town unique and they’re likely to respond, “Have you been to the hardware store? You can’t write about Medina without mentioning the hardware store.”
Of course they’re talking about revered Medina Hardware on Public Square. Step over the threshold and go back to a time when a home repair issue meant walking to the neighborly hardware experts rather than driving to the nearest big box chain. Owner Rick Stephenson fields customer questions and happily demonstrates a mock sale on the antique-looking cash register, with girth that could easily squash its modern-day counterparts.